> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://restock.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# CLOCK - Sign in with your token when the invitation link doesn't work

### Symptom

You tapped **Login** in your CLOCK invitation email, but the app doesn’t sign you in — it opens on the sign-in screen, or nothing happens at all.

You don’t need a new invitation. The invitation link contains a personal **token**, and the CLOCK app can accept that token directly.

### 1. Get your token

1. On your phone, open the CLOCK invitation email and tap **CONNEXION / LOGIN**.
2. A page opens in your browser — the same one you just saw. Leave it open.
3. Tap the address bar at the top of the browser to show the full address. It looks like this:

```
https://card.clock.restock.restaurant/page?action=invite&token=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
```
![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/3/0/2730c840032c7a00/img1933_1la7mit.png =300x563)


4. Copy everything after `token=` — that string of characters is your token.
![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/3/0/2730c840032c7a00/tokenrestock_v127or.png =300x619)

> ⚠️ Your token identifies you personally. Treat it like a password: don’t forward it and don’t share it with a colleague.


### 2. Enter it in the app

1. Make sure the CLOCK app is installed *(App Store or Google Play)*, then open it.
2. On the sign-in screen, tap the **clock icon** to open the **First time using the app?** panel.
3. Paste your token into the **Token…** field and confirm.

You’re signed in, and your shifts appear on the home screen.

> You only need to do this **once**. Once you’re signed in, you won’t have to enter your token again the next time you use the app.
![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/3/0/2730c840032c7a00/img1936_1sotm7z.png =300x650)


### Still not working?

Contact your manager or RESTOCK support, mentioning that the invitation link did not sign you in. Your manager can re-send the invitation from **Team management** → the **phone icon** next to your name → **Send invitation**.