CLOCK - Sign in with your token when the invitation link doesn't work

Symptom

You tapped Login in your CLOCK invitation email, but the app doesn’t sign you in — it opens on the sign-in screen, or nothing happens at all.

You don’t need a new invitation. The invitation link contains a personal token, and the CLOCK app can accept that token directly.

1. Get your token

1. On your phone, open the CLOCK invitation email and tap CONNEXION / LOGIN.
2. A page opens in your browser — the same one you just saw. Leave it open.
3. Tap the address bar at the top of the browser to show the full address. It looks like this:

https://card.clock.restock.restaurant/page?action=invite&token=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

4. Copy everything after token= — that string of characters is your token.

⚠️ Your token identifies you personally. Treat it like a password: don’t forward it and don’t share it with a colleague.

2. Enter it in the app

1. Make sure the CLOCK app is installed (App Store or Google Play), then open it.
2. On the sign-in screen, tap the clock icon to open the First time using the app? panel.
3. Paste your token into the Token… field and confirm.

You’re signed in, and your shifts appear on the home screen.

You only need to do this once. Once you’re signed in, you won’t have to enter your token again the next time you use the app.

Still not working?

Contact your manager or RESTOCK support, mentioning that the invitation link did not sign you in. Your manager can re-send the invitation from Team management → the phone icon next to your name → Send invitation.

Updated on: 19/08/2026