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Articles on:Troubleshooting
Solutions to common problems

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  • How to get Labatt's purchase invoices from BEES
    Why are BEES invoices incompatible with RESTOCK? Some required information (e.g. account number, buyer's name, product codes etc.) is missing on the invoice; Some item lines are hidden or inaccessible (due to the layout of these PDF documents); We therefore ask our customers using BEES to follow the procedure below to get their original Labatt invoices (by email) in order to send them to RESTOCK. Request your Labatt invoices from the BEES platform From the main menu, justFeatured
  • How to change the minimum format
    To change the minimum format of an item, go to the product sheet, then: Unlock content edit mode (padlock icon): Select the new minimum format from the drop-down menu: Add the new purchase format and delete the old one (if applicable): ![](https://storage.crisp.chat/users/helpdesk/website/2730c840032cFew readers
  • Maitre'D - Troubleshooting
    Live sales have stopped working To resolve this issue: In the Maitre'D back office, click Server Control. In the new window, click View (top menu), then Options... In the new window, click Table Management (left menu). ![](https://storage.crisp.chat/users/heFew readers
  • CLOCK - Sign in with your token when the invitation link doesn't work
    Symptom You tapped Login in your CLOCK invitation email, but the app doesn’t sign you in — it opens on the sign-in screen, or nothing happens at all. You don’t need a new invitation. The invitation link contains a personal token, and the CLOCK app can accept that token directly. 1. Get your token On your phone, open the CLOCK invitation email and tap CONNEXION / LOGIN. A page opens in your browser — the same one you just saw. Leave it open. Tap the address bar atFew readers

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